Refund policy

We may exchange goods but only if the packaging and labels are intact and the item is still in brand new condition (we may apply a charge to items that are returned with removed labels or damaged packing). If you wish to obtain a replacement product or a refund, the goods must be returned within 28 days or 14 Days for our SALE ITEMS, with labels and packaging intact, as delivered. We regret we cannot meet your postage costs in these circumstances. We cannot refund postal charges incurred by you.

* * Riding Hats * * Unfortunately, we do not accept riding hats as a return, due to them being a safety item. Please email for more info as required.

If items are being returned due to a defect, we reserve the right to return the item to the manufacturer for inspection/testing. This may cause a slight delay of a few days should we have to return the item to the manufacturer. Where items are deemed not to be faulty, we do not accept liability for the cost of return postage back to you.

If the goods are deemed to be faulty or defective it is your responsibility to return the goods intact, as detailed above. The purchaser is responsible for the cost of returning goods. Proof of Postage should be obtained as customers are responsible for the returned goods until received by Saddle Up Ltd. We cannot offer a goods uplift service.

Generally, goods are checked at our premises prior to dispatch. If the item is not to your liking, we will refund your payment or replace the item. We regret we cannot pay your postage costs in these circumstances. For a refund or exchange you must return the goods to us, in the same packaging and in the same condition as that which they were received.

If the goods are received by you in damaged condition, you must advise us within 4 days of receipt of goods. Specification of goods via our website is such that although every attempt has been made to accurately display the correct colour, shape and size of the items, exact reproduction is not always possible.

ITEMS PURCHASED FROM WITHIN OUR SALE / STOCK CLEARANCE SECTION MUST BE RETURNED WITHIN 14 WORKING DAYS OF THE DATE OF RECEIVING THEM.

Manufacturers reserve the right to supply goods that may differ in colour and design from that displayed on our website. Consequently, goods supplied to us by a manufacturer may change slightly from the items on our website.

Any items which you return to us must be in the same condition as that which they were received. The Health and Safety at Work Act 1974 permits our operatives to refuse to handle or accept soiled goods.

Please note that riding hats are safety items and once they are unpacked from the manufacturers' packing are excluded from your Right to Cancel. Once these items are correctly and safely delivered they cannot be returned simply because they do not fit or you do not like the style. Once the item has been safely delivered to you the care of it is outside of our control. We do not supply used safety items such as Riding Hats.