Shipping policy

We aim to dispatch items the as soon as possible and we will try to dispatch items either 'sameday' or within 2 - 7 working days.  We reserve the right to supply up to 28 days and will keep you informed of any delays due to unavailability of stock and the anticipated delivery date. Delivery dates are given in good faith but our suppliers can give optimistic or incorrect delivery dates.

Postage & Packaging costs are calculated automatically at £5.00 at the time of completing your on-line purchase. Delivery to Great Britain (mainland) is basic charge of £5.00 up to a weight of 10 Kgs.  A delivery surcharge may be applied to the following postcodes and we will contact you with a delivery quotation prior to completion/dispatch of your order:

AB21-35, AB31-AB35, AB41-AB45, PA20-PA78,  PH30-PH31, PH34-PH44, PH49-PH99, FK17-FK21, KA27,

KA28, PH15-PH18, AB36-AB39, AB51-AB56, HS1-HS9, IM, IV, KW0-KW14, PH19-PH29,

PH32-PH33,  PH45-PH48, KW15-KW17, KY10-KY13, ZE

Please note that  postage charges are something we do not have control over and we do not benefit from postage charges in any way.  

We cannot accept any liability for strike action, industrial action or any other similar dispute which delays our ability to dispatch your goods in the timescales provided.
Our responsibility for delivery of your purchased goods ceases when the carrier has notified the addressee that a delivery attempt has been made, if you are not available to accept your purchase. The payment for the goods and the receipt thereof, unless faulty, constitutes completion of the purchase transaction.

The majority of our parcels are posted by DPD and they may charge an excess over and above the £5.00 for delivering to certain areas (i.e. Scottish Highlands and Islands). Where this is the case, we will email you with a quote for the excess postage charge required.  This additional amount is not charged at the time of your order, but will be require to be paid prior to dispatch.

Other items will be posted by Royal Mail. If the goods are retained at the Post Office for uplift, they must be collected within 7 days. If the goods are returned to us by the Post Office we reserve the right to pass any additional postage charges to you.   We are unable to offer a Saturday delivery service. Bank/Post Office/Royal Mail/Contract Carrier holidays can cause a short delay to delivery times. 

For security reasons, we do require a signature on delivery.  If you are not going to be home, we would ask that you provide an alternative delivery address on your order (ie work address, etc) where someone will be able to sign for the delivery.   Please note **  Our Courier will not leave items where no one is home - items cannot be left in a safe place. 

 

Where items leave us and delivery is attempted more than once, the courier reserves the right to return the item to us if no contact has been made by yourself to arrange alternative delivery times, etc.  Where the item is returned to us (and delivery has been attempted on at least one occasion) we will refund the order minus the original delivery charge as delivery has been attempted. 

 

** Please note : Where are courier receives authroisation from you by text/email to leave the parcel in a 'safe place' (i.e. in porch or outside of back door or with a neighbour), we cannot be held liable for any loss/damages that occur.  Our preferred option is that you would be there to receive delivery or you would opt for the parcel to be taken to a drop off point so you can collect from there.  We prefer that your items are NOT left in a safe place.  If you select this option, please note that this is at your own risk and we cannot be held responsible for theft/loss/damage **